Excess fees
An excess is the amount of the claim you must pay. It is not covered by this insurance, and we will deduct it from the claim. Excess applies only to each event of claim. Example 1: If your policy excess is $100 and your total claim is $150, if we agree to pay your claim, then you need […]
Claim processing time
When you submit your claim online, we usually process it within 3-5 business days. Click here to claim online. If we have agreed to pay your claim, payment will be transferred to your bank account within 5-7 business days. Important: To make sure we can work on your claim quickly, you need to provide as much […]
When to claim
You should lodge your claim as soon as possible after you have paid for treatment. If you are unsure whether we will cover your cost(s), you should still make a claim so we can assess it. As soon as you provide us with the information we require, one of our claims officers will assess your […]
Making a claim
If you need to make a claim for medical expenses, lost or damaged property, or travel expenses, you can do this online. Start on our how to make a claim page. You will find a step by step process to walk you through the process. If you need any further assistance with making your claim, email […]
